The Two Sides of Customer Service
Next week, on the 12, my entire family is going to Hawaii; we’re all very excited. About 2 months ago we bought our tickets, some with SkyMiles, others with money. Most of us were on the same flight. Today, that’s not true anymore. ATA Airlines, who was covering the leg to Maui, has declared bankruptcy and cancelled all their open flights. So now, we’re flightless. And it sucks. We spent about $520 for round trip tickets, and right now a search out of Salt Lake is sitting at a pretty $1400. Thanks ATA! Marvelous service!
On the flip side, I checked my minutes today and learned I was over 10 as of this morning, with another 3 days left until my new minutes showed up. I tried upgrading my plan online, but it wouldn’t go retroactive, so I was screwed. On my way home from work I called ATT and got Chris, a marvelous 61 year old Customer Service Agent. He was able to upgrade my plan to 900 minutes and make it retroactive to the beginning of the month soooo, I’ll have about 400 rollover minutes in a few days. Nice!! So, Airlines 0, ATT 1 for the day.